A spa has a California man hot enough to call News 8 about his dispute with a Bettendorf business and the Quad Cities Better Business Bureau. It's the same argument gaining national attention."They did absolutely nothing to resolve my complaint," said Franklin Berger. Berger bought the hot tub from QCA Spas. A warranty promised repairs if it cracked in 10 years, which it did, seven months later.
Berger wanted the hot tub replaced. The company showed us the warranty allowing that, only if the customer paid for shipping. Berger declined refusing the $2,000 shipping fee.
Berger turned to the BBB to resolve his dispute with the company, but the three could not reach an agreement.
"This is a company, that despite complaints that were not resolved to the satisfaction of the people that filed complaints, the rating is completely unchanged," said Berger.
And that's the focus of a national debate. The Connecticut Attorney General is pushing the BBB to stop what he calls a "pay to play" system that rates BBB members better than non-members.
QCA Spas is an accredited member and maintains an A+ rating.
The president of Iowa's BBB says a company's rating is reflected by its actions. But he does admit a company automatically receives four points to its overall score when it pays to become a member.
Berger may never know whether QCA Spas' high rating is a reflection of its BBB membership or because of its track record.
But now that national media has turned the spotlight on bureaus across the country--ratings of companies all over may be getting a second look.
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